RMA Policy

We value your business and strive to providing you with the very best of service.

No limited warranty is provided by Lumantek unless your Lumantek product was purchased from an authorized distributor or authorized dealer. Distributors may sell products to dealers who then sell the products to end users. Please see below for warranty information or obtaining service. No warranty service is provided unless the product has a RMA Code and is returned to our head office in Seoul, Korea.

If your product was purchased as a component integrated within a system by a system manufacturer, no limited warranty is provided by Lumantek. Please contact the place of purchase or the system manufacturer directly for warranty service.

Warranty Period

Lumantek Test & Measurement and Broadcasting products normally carry a 1-year limited warranty (including labor and parts)
Unless noted, Lumantek Digital Media products normally carry a 1-year limited warranty (including labor and parts).

Return Material Authorization Policy

No product may be returned directly to Lumantek without first contacting Lumantek for a Return Material Authorization (“RMA”) Code. If it is determined that the product is defective, you will be given an RMA Code and instructions for product return for servicing or replacement. An unauthorized return such as where an RMA Code has not been issued, the product will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container (original box and packaging materials or similar). To request an RMA Code, please click on RMA Services.

Warranty Limitations

Lumantek’s limited warranty provides that, subject to the following limitations, each product will be free from defects in material and workmanship and will conform to Lumantek’s specification for the particular product.

Limitation of Remedies

Your exclusive remedy for any defective product is limited to the repair or replacement of the defective product.

Lumantek may elect which remedy or combination of remedies to provide in its sole discretion. Lumantek shall have a reasonable time after determining that a defective product exists to repair or replace a defective product. Lumantek’s replacement product under its limited warranty will be manufactured from new and serviceable used parts. Lumantek’s warranty applies to repaired or replaced products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced product, whichever is longer.

Limitation of Damages

Lumantek’s entire liability for any defective product shall in no event exceed the purchase price for the defective product. This limitation applies even if Lumantek cannot or does not repair or replace any defective product and your exclusive remedy fails of its essential purpose.

No Consequential or Other Damages

Notwithstanding anything else in this policy or otherwise, Lumantek will not be liable with respect to the products under any contract, negligence, strict liability or other legal or equitable theory (i) for any amount in excess of the purchase price for the defective product or (ii) for any general, consequential, punitive, incidental or special damages. These include loss of recorded data, interruption of use, the cost of recovery of lost data, lost profits and the cost of the installation or removal of any products, the installation of replacement products, and any inspection, testing, or redesign caused by any defect or by the repair or replacement of products arising from a defect in any product. This section does not limit liability for bodily injury of a person.

Your Use of the Product

Lumantek will have no liability for any product returned if Lumantek determines that:

The product was stolen from Lumantek.

The asserted defect:
- Is not present,
- Cannot reasonably be fixed because of damage occurring when the product is in the possession of someone other than Lumantek, or
- Is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external covers (unless authorized to do so by Lumantek), accident or mishandling while in the possession of someone other than Lumantek.

The product was not sold to you as new.

The product was not used in accordance with Lumantek specifications and instructions.

The product was not used for its intended function.

Additional Limitations on Warranty

Lumantek’s warranty does not cover products which have been received improperly packaged, altered, or physically damaged.